Overview
TailRounds, Inc. ("TailRounds", "we", "us", or "our") operates the TailRounds platform β a veterinary clinic management and pet owner app. This Privacy Policy applies to our website at tailrounds.com, our mobile applications, and all related services (collectively, the "Service").
We are committed to protecting the privacy of pet owners, veterinary professionals, and clinic staff who use our platform. Because we handle sensitive health data β both human contact information and pet medical records β we take data protection seriously and comply with GDPR, CCPA, and applicable veterinary data regulations.
Data minimization
We only collect what we need to deliver the service.
No selling
We never sell personal or pet health data to third parties.
Your control
You can access, export, or delete your data at any time.
Data We Collect
Account & Contact Information
- Full name and email address
- Phone number (for appointment reminders)
- Billing address and payment method (processed by Stripe)
- Profile photo (optional)
Pet Health Data
- Pet name, species, breed, age, and weight
- Vaccination records and medical history
- Vet visit notes and diagnoses
- Medications and treatment plans
- Lab results and diagnostic images
Usage & Technical Data
- IP address and approximate location
- Browser type and device information
- Pages visited and features used
- Booking and appointment activity
- Error logs and performance data
Communications
- Messages sent via the owner-clinic chat
- Support tickets and feedback
- Notification preferences
How We Use Your Data
Contract performance
To provide the booking, medical records, and communication features you signed up for.
Legitimate interests
To improve our platform, detect fraud, ensure security, and send product updates (you can opt out at any time).
Legal obligation
To comply with applicable veterinary, billing, and privacy regulations.
Consent
To send marketing emails and push notifications (you can withdraw consent at any time in your account settings).
Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Encryption at rest & in transit
All data is encrypted using AES-256 at rest and TLS 1.3 in transit.
Access controls
Role-based access ensures clinic staff only see their patients. Vets cannot access other clinics' data.
Regular audits
We conduct quarterly security audits and penetration tests.
Breach notification
In the event of a breach, we will notify affected users within 72 hours as required by GDPR.
Your Rights
Depending on your location, you have the following rights regarding your personal data. To exercise any of these rights, email privacy@tailrounds.com.
Access
Request a copy of all data we hold about you.
Rectification
Correct inaccurate or incomplete data.
Erasure
Request deletion of your account and data.
Portability
Export your data in a machine-readable format.
Objection
Object to processing based on legitimate interests.
Restriction
Temporarily restrict how we use your data.
International Transfers
TailRounds is headquartered in Austin, Texas, USA. If you are located in the European Economic Area (EEA) or United Kingdom, your data may be transferred to and processed in the United States. We ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission. Transfers to Turkey are governed by KVKK (KiΕisel Verilerin KorunmasΔ± Kanunu), and we maintain explicit consent records for all Turkish users.
Contact & Data Protection Officer
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France).